Privacy policy | Designed by Jermell

Our commitment

Jermell Keys operates under the customer-facing name Designed by Jermell, a website production company based in St. Louis, Missouri. This policy explains how we handle information when you visit this website, complete the Website Inquiry Form, upload project materials, communicate with us, or work with us on a website project.

Information we collect

We may collect information you provide directly, including your name, business name, role, email address, phone number, business location, website address, social-media links, project goals, service information, operating details, brand information, questionnaire answers, and other information you choose to submit.

When you upload project materials, we may collect logos, photographs, videos, documents, brand files, policy documents, and the related file names and technical details needed to store and manage those materials.

Our website and infrastructure providers may automatically receive limited technical information such as your IP address, browser type, device type, requested pages, dates and times of access, and security or error logs.

The Website Inquiry Form keeps your answers and selected files in the open form while you move between steps or return to the website. It does not automatically save your draft to browser storage or create a project session before submission. When you submit the completed form using Send inquiry, your answers and selected files are saved to our private administrative workspace using Netlify hosting, database, and file-storage services. If you close or reload the page before submitting, your unfinished draft may be lost. We do not currently use advertising or behavioral-analytics cookies.

How we use information

We use information to receive and review website inquiries, communicate with prospective and current clients, recommend project scope, prepare proposals and website plans, produce and manage approved website projects, organize submitted assets, provide support, maintain business records, protect the website and administrative systems, troubleshoot technical issues, and comply with legal obligations.

Inquiry submissions are received in our private administrative workspace. Owner alerts may notify us that a new submission is available.

Website production may use software and AI-assisted production tools to organize project information, prepare or review website plans, content, code, and approved deliverables. When these tools are used, we limit submitted information and approved assets to what is reasonably necessary for the project. Do not submit account passwords, payment-card numbers, or other credentials through the Website Inquiry Form.

Retention and security

We retain information for as long as reasonably necessary to review inquiries, provide services, maintain project and business records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention may vary based on the type of information and the status of the project.

We use reasonable administrative and technical safeguards designed to protect submitted information. Administrative access is restricted. Uploaded files and shared links are handled by the services described above; do not submit sensitive identity, payment, or credential information. Older questionnaire sessions use a unique access link; anyone with a valid link may be able to reopen that questionnaire, so do not forward or publicly share the link. No internet transmission or storage system can be guaranteed to be completely secure.

Mobile information and messaging consent

If you choose the optional messaging consent checkbox, we retain your mobile number, consent choice, the disclosure shown with that choice, and the submission date with your inquiry. We use this information for website inquiry responses, project updates, and customer support.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS/MMS opt-in data and consent will not be sold or shared with third parties for their own use. We may provide information to service providers solely as necessary to deliver and support your requested communications.

You may withdraw messaging consent by replying STOP. For help, reply HELP or email info@designedbyjermell.com. See our Messaging terms.

Your choices and privacy requests

You may ask to access, correct, or delete personal information associated with your inquiry or project. Some information may be retained when reasonably necessary for legal, security, backup, accounting, or contractual purposes. Depending on where you live, you may have additional privacy rights under applicable law.

To make a request, email info@designedbyjermell.com and include enough information for us to identify the relevant inquiry or project.

Age requirements

Website project inquiries and services are intended only for individuals who are at least 18 years old and authorized to act for a business. We do not knowingly accept project inquiries from or enter into service agreements with minors. If we learn that a minor submitted personal information through the Website Inquiry Form, we will take reasonable steps to delete it, subject to applicable legal and recordkeeping requirements.

Changes to this policy

We may update this policy when our services, technology, or legal obligations change. The effective date at the top of this page identifies the current version.

Contact

Questions about this policy or our information practices may be sent to info@designedbyjermell.com.